Flawless execution by a DMC is always expected, but this 5-day May 2018 program brought a level of scrutiny to our team that we had never experienced. When your end client is one of the largest automotive companies in the world and their goal is to impress their top 5,000 automotive dealer guests, no logistical detail is overlooked. With 5 total days, two overlapping waves, and 7+ moves per guest, the task was extraordinary.
Program highlights:
- 2 waves of the most complex airport transfers in our company’s history
- 2 Off-Site Events, each involving simultaneous mass departures from nine hotels
- 36 Motorcycle escorts used daily for four days
- 6 weeks: The lead time we were given to switch to a new off-site venue (after 5 months of planning at the original venue, including approximately ten total site inspections and/or meetings with police and city officials)
- 250+ motorcoaches on peak day (between overlapping arrivals, departures and event transfers)
- 16 different transportation companies utilized
- Countless VIP and ancillary movements
- 200+ Staff on the peak day
- 1,700+ Staff and driver boxed meals delivered/served over the five program days
Client feedback:
We received a standing ovation from the client’s planners and executives as well as a 5 out of 5 in client satisfaction for what turned out to be the most extensive and complex program in our company’s 25-year history.
In the final analysis, the greatest testament to our success came from the end client’s Internal Quality Improvement Department. They were planning to “help” us throughout the week by having teams with stopwatches and clipboards positioned daily to observe our operations. At the end of each day, we were to have a meeting with them to discuss their suggestions for transportation improvement for the next day. However, at the end of Day One, we were told that there was no need for a meeting because the improvement team couldn’t contribute anything else to improve upon our processes. We had done the impossible “flawless(ly)”.
